Domestic Orders: please see shipping methods for rates and estimated ship times.

International Orders: in-stock orders are processed within 10-15 business days and may be subject to additional transit time and customs clearance delays.

Invalid Shipping Address: we are unable to ship domestically and/or internationally to PO, APO, or FPO boxes.

Please contact customerservice@olivviworld.com if you have any questions or concerns about your order.

When your order ships, you will receive a shipping confirmation email with a link to track the status of the shipment. You can also view orders in your account. If you’re having an issue with the tracking number for your order, please contact our customer support team at customerservice@olivviworld.com.

Unfortunately, once an order is placed, we're unable to cancel or make changes before it ships.

If your order has been marked as “Delivered” but you have not received the shipment, please contact our customer support team at customerservice@olivviworld.com

Olivvi accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 14 days of the original delivery date. The refund amount will be the total amount charged for the item(s) being returned, minus the return shipping cost (the cost varies based on weight and size of the shipment and the sender's location). Refund options include the original payment method or store credit. Items must be returned with Olivvi tags attached. All sale items are final and are ineligible for return or refund. They are eligible for exchange if the item and size is available. To begin a return or exchange, select an order in your account or contact our customer support team at customerservice@olivviworld.com

Refunds for Olivvi World will be processed once the item is scanned by the carrier and when received by the Seller's warehouse. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning damaged or incorrect goods for an exchange, we will send the requested item(s) out to you. If you return a purchase made with a gift card, your refund will be returned to your gift card.

Please contact our customer support team at customerservice@olivviworld.com and we'll get back to you as soon as we're able. See below for our customer support hours: Monday - Friday: 9 AM - 6 PM EST Note: We do not offer phone support at this time.

We have all sizes, starting from XS all the way up to XL.

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